FC777 Casino Online FAQs
Get the answers to your Frequently Asked Questions about FC777 Casino Online right here. Then get back to playing and having the most fun possible at our casino online!
1. Privacy
How does FC777 protect my privacy?
FC777 utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is completely private. All data is protected by the latest firewall. All your personal information is kept confidential and secure and is not shared with other organizations for commercial purposes. For more information regarding the privacy policy click here:
• Security
Who is the governing body of FC777?
FC777 is a brand owned under the laws of the Philippines.
Why do I have to send my documents?
Requiring Documentation for a withdrawal request is an industry standard and a onetime inconvenience. Documentation is requested to validate that funds are being sent to the correct person. Identification is also requested for age verification purposes. On occasion, certain credit cards may be requested due to the credit card company’s regulations, and to protect your account security.
Your documents are received and secured in an access-restricted manner in accordance with the Data Protection act. Once documentation has been received in your account, future cash out requests should be approved with no unexpected delays.
How do I know if FC777 is playing fair?
Fair play is the basis that we stand on. FC777 is committed to providing fair play always. This statistic is guaranteed on our website, on a global scale by our players and is verified independently in order for us to obtain our gaming license. You can review our commitment to Fair Gaming in more detail here: Fair Play
2. Bonuses
How can I get my 50% match up bonus?
The 50% matchup bonus is something that FC777 offers to all its new players. To claim this bonus all you need to do is make your first deposit of a minimum of 100₱.
Where can I find FC777 bonus policy?
FC777’s bonus policy can be found here.
Why did I not receive my bonus?
As all our promotions run to GMT time it may be possible that the time in your location is not the same and therefore the promotion has ended. Feel free to contact our friendly support team to find out about any other current promotions or offers.
As per our terms and conditions, we would like to remind that any accounts that have pending cash out requests remaining will not receive any promotional bonuses.
Players have the ability to request bonuses to be disallowed and should this have been done in the past no bonuses will be added to this account. To check or change this, please contact our friendly customer support.
I deposited but did not receive the bonus you promised me by e-mail
You need to ensure that the terms and conditions of the bonus offer such as the minimum deposit amount and the period during which the deposit needed to be made in order to qualify for the bonus have been met. On some occasions, bonuses are required to be wagered on a particular game. Furthermore, some bonuses will only be added after the promotional period is over. Please read the terms and conditions of the promotional e mail carefully and if you require an additional explanation as to why your bonus was not added, contact us through live chat or by e mail at We kindly remind you that some bonuses do not qualify to be received while you have a cash out request Pending in your account.
The first order with a deposit amount of ≥₱100 or higher can participate in this event, and this event can only participate once.
Withdrawal condition: The effective bet amount is equal to or more than 30 times or more the sum of the deposit amount and bonus amount.
The correct bets you need to make are:
[DEPOSIT P 1,00+BONUS P 50] ×15=P 2,500
[DEPOSIT P 1,000 + BONUS P 500] ×15 =P 22,500
Notices: The bet required for the first deposit is calculated only on the slot machine game bet. A bet generated by betting on a real person’s game is not included in the valid bet after the deposit is completed bonus comes automatically.
Make sure your name, contact details and Social Security number are accurate and unique. If the same player uses different network IPs to register multiple accounts to claim the prize, it will be considered cheating and their account will be permanently frozen.
The platform has the independent right to judge all offers and reserves the right of final interpretation.
3. Depositing
How do I deposit?
• In order to deposit, your first step is to have a real money account.
• Once logged into your money account – click on the “cashier” button and select “deposit”
• A list on the left side bar will show what deposit methods are available for you to use – you may see our full options by clicking here.
• Select the method you wish to us
• Follow the simple and easy steps of the method you choose deposit with.
• To make a deposit, all you need to do is log on to your Real Money Play Account, click on the “Cashier” tab in the lobby and click on “Deposit”. You will see a list of deposit methods available to you and then click on a deposit method of your choice and follow the simple instructions. For any additional assistance you can contact our live chat support team.
What payment methods do you accept?
• Credit and debit cards: Visa, MasterCard
• Online bank transfer
• PayPal
• G-Cash
• E-wallet
Why can I deposit with my Visa/MasterCard?
If it is your first time depositing a card, your bank may be applying restrictions to it or the details may have been entered incorrectly. Please contact our support team through live chat so that one of our agents can assist you with the deposit. We also offer alternative safe deposit methods. All deposit methods can be viewed by clicking on the “Cashier” tab in the lobby.
I have deposited via wire transfer: why it not appearing in my account? Yet money has been taken from my bank account.
It may take up to 5 days for our processor to receive the funds. Immediately upon confirmation from our processor, we will update your account balance. We will notify you by e mail that your playing balance has been updated with the deposited funds. If after 10 business days from making the wire transfer, you still have not received the funds in your FC777 account, please contact our customer support team for further assistance. Kindly make sure you prepare all relevant details of the deposit made (Date of transaction, amount, currency, transaction reference number from bank).
Why does the deposit still show as ‘pending’ and money been taken from my bank account?
Extra security checks and communication between banks can sometimes mean that the deposit is not reflected in your total balance immediately. If the funds have already been taken from your bank account, the deposit should be credited to your balance with us shortly. If our bank does not receive confirmation within 7 working days, the deposit will be declined and the payment will be returned to your bank account.
4. Cashing out
How do I cash Out my winnings?
When you want to make a cash out, simply:
• Click on ‘Cashier’ in the lobby.
• Choose the ‘cash Out’ option.
• Choose your preferred Cash Out method – and fill out the short form.
• Click on ‘Cash Out’ and your request will be sent to be processed. You will then be refunded in accordance with your selected Cash Out method.
• Multiple Cash Out requests are made within a 24hr period, and using the same payment method may be combined into one payment.
• You can track your Cash Out request by visiting the ‘My Account’ section within the lobby.
Please note that Cash Out time differs between payment methods. Your personal details should be correctly given to receive your money within the above allocated times. Why not check out our Cash Out processing times before selecting your payment method.
Can I cancel my cash out request?
Cash out requests are processed within 48 hours from the date of request. During this time, you may cancel your Cash out request from within the ‘Awaiting Process’ box in the Cashier and return it to your balance. Simply:
Within the Cashier, click on the “Pending Cash out” button on your left.
Select the transaction you wish to cancel and click on the “Transfer Money Back to Your Account” button located at the bottom.
The funds will now be transferred back into your FC777 account.
After 48 hours from the date of request, the status of your Cash out request will change to ‘Processing’ and you will no longer be able to cancel it. You will be notified by email when your Cash out request is delivered and the money is sent to you according to the method you chose.
5. Technical
Where can I find complete detailed help on all the games?
Press on the Help button (?) in any game to learn how to play it. This will give you detailed instructions and explanations on how to play the game the Prize amounts and Odds. For any additional Help click on the following link: HELP
What do I do if I have forgotten my Username and Password?
If you are unable to enter your 66pso.com.ph account or you have forgotten your password, please follow the link below and follow the simple steps to retrieve your details:
Forgot Password
Your username or reset password link will then be sent to your e-mail address. (This information is private and secure, please ensure that you are the only person who has access to these details).
How do I change my Password?
Log into the site with your existing Username and Password.
Click on the ‘Menu’ and then on the ‘My Account’.
Once you are in the ‘My Account’ page click on the ‘Change Password’ link and fill in the relevant fields and press ‘Change’.
How to Enable Cookies?
Cookies are pieces of information that websites store on your computer. Cookies allow websites to recognize your computer the next time you visit, and to remember your preferences. Some websites may not function correctly if you disable cookies.
In order to play on our website, you are required to enable all cookies in your web browser, including third party cookies. You may do so by following the specific instructions for your web browser:
• Google Chrome
• Safari
• Firefox
• Edge
• Internet Explorer
• Opera
6. General Information
Where can I find FC777 terms and conditions?
FC777’s terms and conditions can be found here.
Why Can’t I play in demo anymore?
All demo accounts have a limit of games to play with. Should you choose to open up a Real Money account, your first deposit of a minimum of 100₱, and each deposit thereafter will add another game to your demo account. You may switch back to demo at any time and play any remaining games you have available.
Why is it that I am not allowed to open up a Real Money account because of the country that I reside in?
Regulatory requirements in some countries do not permit the citizens of these countries to play with real money. We are able to offer those of you who cannot join us with a Real money account a Practice account to enjoy our site with. Legislation may change periodically in relation to your country of residence.
How can I unsubscribe?
Should you no longer wish to receive marketing materials or bonus offers from FC777.com.ph, you may contact us and we will assist you. All of our emails also contain an Unsubscribe link for your convenience
How can I close my player’s account?
Should you wish to close your account with us, we would be sorry to see you leave our site, and urge you to allow us to assist you in resolving any issue you may have. Please contact our Support central for a fast resolution. However, if you feel that you need to close your account, you are kindly requested to contact us. We would appreciate your feedback regarding the reason you wish to close your account, and what you feel we can improve on our site.
What currencies am I able to play within the site?
FC777 offers players currencies in which to wager
In order to avoid the cost of Exchange rate fees, it is recommended that you choose the currency matching your country / deposit method account currency.
What does GMT mean?
GMT is an abbreviation of Greenwich Mean Time which is the international time, the basis of the world time clock. It is used to refer to Coordinated Universal Time when this is viewed as a time zone. Please note that all of our promotions run according
to GMT time. We indicate the times in which the promotions run between. If you are unsure of the GMT time and its relation to your country/time zone please click on the following link: https://www.worldtimeserver.com
I Need More Help
If you haven’t found the answers you need on this FAQ page, you can get in touch with the FC777 Casino online Customer Service Agents at any time. They’re available via live chat or email. They’ll help you resolve any problem quickly and efficiently, from explaining gambling terms to dealing with deposit issues and everything in between!