Promotion and Bonus Policy

This Promotion and Bonus Policy is an integral part of the Terms and Conditions of Use and thus come into effect with the Terms and Conditions of Use. Any general terms of the Terms and Conditions of Use shall apply to the Bonus Policy, except where explicitly excluded.  

 General Terms
1. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos operating under the same license. Failure to comply may result in any winnings to be removed. For a list of casinos click here
2. If, at any point in time after reading this policy something is not clear. Or you would like to be blocked from receiving our promotion, please contact our Customer Support Department team before you commence play.
3. You will only use your Bonus Balance after first using any Real Balance you have.
4. If you use your Bonus Balance and your bet generates a win, the winning will be added to your bonus balance (unless the bet completes all your wagering requirements in which case, except if the promotion is non-Cashable, the entire remaining bonus balance will be transferred to your real balance).
5. If you make a bet with both Real Money and Bonus Money, any win will be added to your bonus balance.
6. Any promotion or free spins which you are credited (credited directly to your account or via a prize giving mechanism for example Prize Twister) to your account shall be subjected to this Bonus Policy.
7. If the promotion/free spins you were trying to claim do not appear automatically in your player’s account. Please contact our Customer Support team. Prior to placing any bets, the bonus/free spins shall be credited to you.
8. Unless, stated otherwise in the promotion offer bonuses are only available. The players who made at least one successful deposit in their accounts.
9. Any winnings accrued playing Free Spins offers will be added to your account as the promotion.
10. Having an active promotion does not prevent you from withdrawing. However, you will have to choose to cancel your entire bonus balance (this includes any winnings you accrued while promotion was active) should you wish to withdraw. If you reverse a withdrawal, promotion cancelled due to your withdrawal request will not be re-added. You may cancel your promotion at any time by contacting customer support.
11. In the rare event that the promotion needs to be re-added after it is cancelled (per company sole discretion). It will be added back with the full wagering conditions regardless of the number of wagering made.
12. In the event that a technical misconfiguration, human error or failure of any kind results. In the incorrect number or value of free spins or an incorrect promotion being added to your account. We reserve the right to correct this by removing any winnings received and re-adding the reward with the correct configuration.
13. Any attempt to register multiple accounts to gain bonus money will be deemed as promotion abuse. This result will in the account(s) being suspended and the removal of your funds.
14. Individual promotions may have additional terms and conditions which will override or contribute to the terms and conditions here stated. Please carefully check all terms and conditions associated with an offer before taking part.  Should the terms and conditions of the individual promotions conflict with the Policy, the individual promotions terms shall apply.
15. Regardless of the currency that we advertise or display promotion amounts, the promotion will always be credited according to the currency your account is configured to.
16. In accordance with the privacy policy, we regularly send promotional emails with promotion offers. You are only eligible for the bonus if you received the email directly from us. You may unsubscribe from receiving promotions by contacting customer support. If we determine that a specific customer did not receive that particular promotion. As an intended exclusive targeted recipient that this promotion was sent out to. We will not honor any payout requests from the customer, even if they have met the wagering criteria.
17. We reserve the right to cancel promotions or bonus offers, of any kind at any time, without prior notice. Any such cancellation will not affect an award already redeemed.
18. All offers you see in your Daily Picks are available to you because of the current state of your account. Offers can become unavailable before the time has expired due to changes within the account caused by transactions made.
19. Unless otherwise specified, the minimum deposit to qualify for any deposit bonus is 100P or the equivalent value in any other currency.
20. Unless, stated otherwise if the last promotion received by a player was a bonus. Which was not associated with any deposit, a deposit needs to be made first before the player is eligible to use any further bonuses. Even if it was marketed to the player. Any breach of this term can result in blocking from future bonuses and/or removing any winnings that might have been the result of the use of any non-Deposit
21. If you receive a non-Deposit bonus (general no deposit bonus/refer a friend bonus/registration bonus etc’) or free spins with no deposit, unless stated otherwise, the maximum amount that you can win or withdraw from it is 100P or two times the bonus amount. The larger amount of the two will be applied. Any winnings greater than the applied amount, including winnings subsequently won from with that money even after any deposit, will be removed from your account.
22. A bonus (including the bonus funds credited from Free spins bonus) is also considered as a non-Deposit bonus if your real money balance at the time you were credited the bonus is lower than your most recent deposit.
23. Free spins are spins which take place that do not reduce funds from your bankroll. For the avoidance of doubt, any mention of Free spins in this bonus policy refers to spins that do not reduce money from your bankroll, regardless of what those free spins are marketed as. This does not include free spins which are a triggered feature within a game.  
24. If you receive a Claimable Bonus/Free Spins in conjunction with a deposit offer or purchase Free Spins using your Real Money balance, you must claim the Bonus or play with the Free Spins before playing with your available funds (Real Money and Bonus Balance alike). Failure to comply with this may result in any winnings being removed.
25. Unless otherwise stated, any no deposit bonus or no deposit Free Spins offers will only be granted to players who have validated their email address. In the situation that no deposit Free Spins or no deposit bonus offers which are mistakenly granted to players who have not validated their email we reserve the right to remove any associated winnings.
26. Players are allowed to play in any game while having an active bonus. In certain games bonus balance funds are not available to play with and when you open those games you will only see your real balance. To check for the bonus availability, please refer to the information card for each game in the casino platform.
27. A Pending Bonus is a bonus which will be available for use only after any wagering has been completed. You will see this bonus in your Pending Bonus balance.
28. A non-cashable bonus is a bonus which, once wagering is completed or the bonus is consumed, will not be added to your real balance regardless of whether there was any bonus amount left when it was consumed. Once the wagering is completed/bonus is consumed, any amount left will be removed from your bonus balance.